State of Community Onboarding

🆕 Report:

When it comes to community onboarding, I see many opinions but never any data.

So I joined 127 online communities to find out what their onboarding looks like.

I've gathered my findings into a report: State of Community Onboarding.

It covers key aspects throughout the onboarding journey: From messaging and positioning to data collection and onboarding messages.

The result is a bunch of data-backed takeaways and recommendations that you can use to reflect upon and improve onboarding in your community.

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🔁 ICYMI

The last issue was all about Community Contribution at: Sephora

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🌶️ Click worthy

• Five Difficult Enterprise Community Challenges To Solve In 2024 by Richard Millington

• 5 Tips for Turning Your Social Media Following Into a Paid Membership Community by Tatiana Figueiredo

• Your customers are your cheat code: customer marketing tips from Apollo w/ Daniel Cmejla

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📅 Workshops and Events

• Mastering Onboarding: Best Practices for Community Success, Dec 12

• Twitter Space: Art & Science of Community-powered Growth, Dec 11

• The Super Guide to Asking Questions In Communities, Dec 10

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🆕 Job listings

• Amazon Games: Head of EU Community

• Common Room: Customer Success Manager

• DBT Labs: Digital Community Engagement Manager

• Hyperproof: Community Manager

• Rippling: Community Manager

• Semrush: Community Management Team Lead

• Signifyd: Customer Marketing Manager

• Toast: Community Program Manager

• Watershed: Event marketing lead

• Yield Guild Games: Global Head of Guild Relations

Check out 40+ more open roles: See the full list.

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😬 Worried about your onboarding?  Get a...

Community Onboarding Audit

Cut out the guesswork in creating a great onboarding flow. Get an expert review of your community onboarding with actionable tips and suggestions to improve your first-run member experience. Learn more.

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I'd love to hear from you!

→ Let me know which communities I should cover - Reply or comment and tell me the product communities you'd love to learn more about.

→ Let’s work together - Sponsor upcoming editions of Community Inc. Reply for rates or learn more.

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