Managing Community at Scale w/ Monica Silvestre (Canva)

🆕 Deeper dive

Canva is the master of scale. 185M people use Canva each month. But how do you build community programs that can work at that scale?

I spoke with Monica Silvestre, Global Head of Community at Canva, to find out.

Monica leads a team of over 30 people who are building programs to support their massive community. In this episode, we get into:

• How they structure their team

• How they collaborate and share knowledge

• How they cater to the nuances of their members locally

🤯 Plus, Monica and Sara Vilas (Canva’s Global Community Operations Lead) have put together this amazing set of resources for you.

It’s the exact templates they use to organize meetings, propose projects, and report on impact - you don't want to miss them.

🤓 Read it online, or 🎧 listen along in your fave podcast app

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📖 Learn more about Community at Canva.

➡️ Read the deep dive

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🆕 A Micro-community for B2B SaaS Community Leaders

I’m forming a micro-community for B2B SaaS community leaders. We share the strategies, programs, and playbooks that work. Along with the frustrations and realities of building something our colleagues don’t yet understand.

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🆕 Job listings

• 1Password - Community Manager (Remote US & CA)

• Airbnb - Community Growth Manager (Contract, Remote US)

• Airtable - Scaled Program Manager, Community (Remote US)

• Airtable - Director of Customer Marketing (SF)

• Apple - Community Education Initiative, Program Manager (CA)

• Atlassian - Customer Engagement Specialist (CA)

• Built for Devs - Developer Community Program Manager (PT, Contract, Remote US)

• Common Room - Marketing Program Manager (US Remote)

• DigitalOcean - Community Program Manager (India)

• DigitalOcean - Senior Community Events Manager (MA)

• Heavybit - Events Marketing Manager (SF)

• Heavybit - Events Coordinator (SF)

• Hines - Community Manager - Office (IL)

• HopSkipDrive - Community Engagement Manager (Remote US)

• Jane - Virtual Events Manager (CA)

• Make - Community Specialist (CZ)

• Mighty Networks - Director of Migration

• Mighty Networks - Customer Success Manager (Community Strategist)

• ProPublica - Product Manager, Engagement and Crowdsourcing Tools (NY)

• The Attention Seeker - Community Manager (NZ)

• The Sage Group - Social Channel Manager (Contract, Remote US)

• VML - Community Manager (IL)

• Venture X Worcester - Associate Community Manager (MA)

Check out 92 more open roles: See the full list.

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I'd love to hear from you!

→ Let me know which communities I should cover - Reply or comment and tell me who you'd love to learn more about.

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